TERMS AND CONDITIONS

BOOKING FORM INFORMATION

If you book our services you are agreeing to comply with and be bound by the following terms and conditions of hire.  

GENERAL

The ‘Company’ is Bows Hire Ltd. Trading as Bows Hire Ltd. The ‘Hirer’ is any person or company who hires or has agreed to hire Goods from the Company. ‘Goods or equipment’ means goods provided by the Company in accordance with the Company’s standard Terms and Conditions of hire.

ACCEPTANCE OF CONDITIONS

The customer’s acceptance of goods on hire implies acceptance by signing and agreeing to our Conditions of Hire as given below.

RETENTION OF TITLE

All goods remain the absolute property of the company and the customer undertakes not to sell, offer to sell, assign charge, pledge or underlet, lend or otherwise deal with the products unless agreed otherwise with the company.

BOOKING

A £101.00 non-refundable deposit which includes a transaction fee of £1.00 is required to reserve your booking with us of which will be deducted on the final invoice. Bookings can be completed on our website by visiting https://www.bowshire.co.uk/booking. The non-refundable deposit of £101.00 will be taken using the facility of Worldpay and we can accept the payment card types shown in the footer of this page.

MINIMUM SPEND

A minimum spend requirement of £200.00+VAT & Delivery is required within a 20 mile radius of Bows Hire or a minimum spend of £300.00+VAT & Delivery for 40 miles from Bows Hire. For Events/Venues further than 40 miles, we have a minimum spend of £500.00+VAT & Delivery. For events in London we have a minimum spend of £750 +VAT & Delivery.  The above may not be applicable out of season. Please contact us for more information.

DAY OF SETUP

On the day of setup, we will require all linen on the tables ready for us to dress the tables. If you are using the same function room for both your ceremony and reception, you will need to arrange with the venue setup of the table items after the ceremony. We are unable to wait until the ceremony is finished to dress the tables or move items unless pre-arranged with us. It is your responsibility to check that all Items have been provided and to notify us immediately if any discrepancies. We are unable to un-stack or arrange chairs at your venue. This is something you will need to arrange with the venue prior to our arrival. If there is an issue and we do need to put chairs out, there will be an additional charge of 30p + vat per chair charged to your card. This payment will be taken directly from your Pre-Authorised Card on file.

Please note: We are a ‘Hire’ company not an ‘Event Planning’ company with which we will only provide the items as discussed and confirmed on your booking.

HIRE OF GOODS

As much as we try to eliminate marks and small stains form all our linens, due to the items not being new, there maybe times where there may be small marks. We do bring spare linen with us when setting up with which we will try to rectify any obvious marks.   Being a hire product along with all our other hired items, there may have slight scratches and marks, none of these items are new so will have a slight wear and tear.

PRE AUTHORISATION

Before we can dress any event, we will require a pre-authorised card. Without this we cannot dress an event. Pre-authorisation is a temporary hold on an amount of money in your account for 7 days and is used as a security deposit for any missing/damaged items while they are out on hire. If anything were damaged or missing from the event we will automatically take replacement costs of the item from the amount and send a receipt for this along with the description of the item’s missing/damaged.  The customer acknowledges that the company is entitled to charge any credit, debit card nominated for any charges that are due which maybe more than the pre-authorised amount for the replacement of stock.  If the item’s can be returned back complete and undamaged we will be happy to refund you for those item/s.

A member of our Team will contact you the week leading up to your Event to take the Pre-Authorised Payment via Credit/Debit Card.   Please ensure sufficient funds are available.  Pre Authorisations are all done through Bows Events Ltd and invoices, if made, will be made out from Bows Events Ltd who take charges for missing/damaged items.

PRE AUTHORISED AMOUNTS:

£0 -£1499 =  £100.00

£1500 – £1999 = £150.00

£2000 – £2999 = £200.00

£3000 + = £300.00

*We strongly recommend that you check back all the hired items along with us when we come to collect, as after this our decision is final.  We also recommend taking wedding insurance out to cover any charges made.

COVER LOSS OR DAMAGE OF HIRED EQUIPMENT

The Customer assumes complete responsibility for loss of, or damage to the hire products (other than fair wear and tear) from the time the equipment is delivered to the venue/premises, and until it is collected. The charge will be for the cost of replacing the equipment with new stock. For a full list of the prices please contact us. We strongly recommend you taking out wedding insurance for such instance.

PAYMENT FOR DAMAGED OR MISSING ITEMS

By accepting the booking form you are happy for us to take payment from the Pre authorised card for any missing/damaged items at replacement cost.

If we do need to use the Pre Authorised card then we will send you a receipt along with a description of the goods that were missing/damaged. Any payment taken will also include a £1.00 transaction fee.

We strongly recommend that you sign the hired items in and out before they are collected by our stylists.  If you are unable to do this we will check the items at both the venue and our warehouse and our decision is final.

BADLY STAINED

Where a hired items is returned to us badly stained or soiled, or may require additional work to get the product back to a re-hireable standard, there may be an additional cleaning time added to your account.  Examples of this are; Carpet Aisle Runner used outside with grass/mud stains, Candelabras/Mirrors with excessive candle wax.

MANZANITA TREE’S & OSTRICH FEATHER DECORATIONS

When hiring either the Manzanita Tree’s with Crystals or any decorations that require Ostrich feathers, we do stress not to let your guests remove any of the items from the display. All of the items on the displays are counted before we leave and will be recounted when we come to pick the goods up. Anything missing will be taken from the Pre Authorised credit/debit card.

HIRE CHARGES – PERIOD OF HIRE

The hire charge for the products commences from the time that we dress the venue, and continues until the equipment is collected.

PAYMENT

The full balance is due 4 weeks prior to your event date and an invoice will be sent 6-8 weeks in advance. Once the invoice has been paid we cannot issue refunds on any items that are no longer required but can exchange items subject to stock availability. Cancellation will result in the forfeit of the deposit or full amount 4 weeks prior to the event.  If full payment has not been made 4 weeks prior to the event we reserve the right invoice in full for loss of work.  If you are paying by Credit/Debit Card then there will be a transaction fee of £1.00 applied.  You can make full payment using BACS where the Transaction Fee will not be applicable.

CANCELLATION

Cancellation will result in the forfeit of the deposit or full amount 4 weeks prior to the event. Cancellation must be made in writing and either sent to our address at the bottom of this page or by email to info@bowshire.co.uk. We will write to you confirming the cancellation so please do contact us if you haven’t heard from us as we may not have received your request.

CHANGES TO AN ORDER

You can make changes to your order up to the point of 4 weeks in advance of the event. Significant changes to an order may change the quote you originally obtained. Items can be added on as long as they are in stock at any point.

DISCREPANCIES

Any discrepancies with an order must be notified within 7 days after the event in writing.  Any discrepancies that are not notified during this period will be exempt from any credit/refund.  We recommend you contact us immediately if there are any questions or issues relating to your booking so we have the opportunity to resolve it as soon as possible.

ADVERSE WEATHER CONDITIONS

We cannot accept responsibility for any of our items that are used outside should they be damaged, soiled or affected by weather conditions after we have left them – Examples are; Aisle Runners getting wet & badly soiled (There may be an additional cleaning fee should the item be badly soiled or charged at replacement cost in the event cleaning fails), Outside gazebos where fabrics are affected by wind or rain. Swagging & Draping are intended as temporary constructions, severe weather conditions may affect the completed look. In the event of adverse conditions, it is Bows Hire’s sole discretion on all outside decor if to provide the hired items due to potential damage and safety. Therefore, no refunds are given for any items not used under such incidences or should be affected by weather.

CANCELLATION DUE TO ADVERSE WEATHER

In adverse weather conditions such as Snow & Ice, it is Bows Hire’s decision not to deliver/setup hired goods to the venue if it jeopardises the safety of our staff. Bows Hire will endeavour to get the hired goods to the venue and exhaust every option that is available before cancellation of the booking. It is the responsibility of the hirer to make sure the hired goods are insured for such incidences.

HOURS OF WORK

Should we be required to dress an event or collect out of hours (7am – 4pm) or on a bank holiday this may incur an additional charge to cover Staff Wages and Incentives.  Please do check your Venues Terms and Conditions regarding Setup and Collection times prior to accepting our Terms and Conditions/Booking.

DISCOUNTS

The 10% Discount on centrepieces does not apply to extra’s on centrepieces such as ribbon, crystals, table runners or floral wreaths

VAT

Prices quoted are exclusive of VAT which is chargeable at the standard rate at 20% and will be shown at the bottom of the quotation.

TERMINATION OF LIABILITY

The Company shall be relived of all liability for obligations incurred to the Hirer and any other third party.

LAW

This contract shall be governed by English Law in the Courts of England.
Bows Hire Ltd
Unit 26, Vinehall Business Centre
Vinehall Road
Robertsbridge
TN32 5JW

Tel: 01424 870084 (9am to 5pm Mon to Fri) Fridays are best to contact us on the mobile in summer months

Mobile: 07535 840084 (Out of office hours)
Email: info@bowshire.co.uk

We strongly suggest checking this page regularly and especially prior to your Event.

OPENING TIMES

MONDAY – FRIDAY

09:00 ~ 16.00

SATURDAY – SUNDAY

09:00 ~ 14:00